Spurs Sports & Entertainment Job Posting

[Dulce]

Facility Operations/Security: Event Guest Relations
Events Control Representative (Part-Time) - Spurs Sports & Entertainment (San Antonio, TX)

CAPSULE POSITION DESCRIPTION:
The Events Control Representative position will support the Guest Services Department through in-office and event related staff support. The representative must have a professional demeanor and support the Spurs Sports & Entertainment Company values at all times. The Event representative is required to complete all event paperwork and submit the Event Report via email. The representative will assist with select programs for patrons and will provide administrative assistance to the Guest Services Coordinator. Other duties as assigned by the Manager of Guest Services or AT&T Center Management.

This position would be required to work 15-25 hours a week depending on the event schedule.

The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrated alignment with the company's mission and core business values; 2) Collaboration with key internal/external resources and 3) Ongoing self development.

KRA'S (Key Responsibility Areas):
1. Provide support to the Guest Services Coordinator (GSC) and Guest Services Manager (GSM) with planning, management, and coordination of front-of- house/back-of–house needs for events held at the AT&T Center
2. Enforce programs, policies and procedures to provide the highest level of internal and external Customer Service
3. Understand and respond to the information provided in the Prospectus/Game Sheet
4. Knowledge of the building setup

PERFORMANCE MEASUREMENTS

The following measurement methods are intended to provide a sound basis for assessing the performance of the jobholder in this position. Although numerous methods are listed as suggested measurements the supervisor may elect to select only specific ones based on the need of the company at any point in time.

• Vision, Mission and Values alignment
• Internal/external customer surveys
• IDP/self development goal achievement

TECHNICAL COMPETENCIES:
The following personal attributes are considered essential requisites for effective performance of the holder of this position.

• Adaptability: Capable of keeping an open mind and flexibility; adapts well to last minute changes, challenges, etc.
• Time/Project Management Skills: ability to prioritize, multitask, and remain achievement oriented
• Customer/Client Interaction and Skills: Ability to resolve conflict in a positive way; works effectively with external and internal customers; and maintains professionalism and courtesy under all situations
• Initiative: Self starter with little supervision; ability to remain focused and create solutions for on-going or discovered issues; ability to make decisions on your own and accept responsibility for them.

SS&E CORE COMPETENCIES:

All SS&E employees are expected to consistently develop and attain the following:

1. Problem-Solving Expertise: Identifying and defining problems/goals including scope and sequence or priorities for attainment; selecting and implementing alternative solution strategies; and supervising resources, constraints, and contingencies.

2. Influencing Capabilities: Builds positive relationships internally and externally by modeling SS&E values and actions; able to make good/persuasive argument to influence an audience; works to make others feel ownership of one’s owns solutions; and develops and effectively uses networks, inside and outside of SS&E.

3. Planning Orientation: Demonstrates competency in operational planning processes; ability to understand, and commitment to integrate the contributions to be made through this function; assessing, allocating and supervising the use of resources (material, staff, capital) in a prudent and orderly manner; monitoring, measuring and taking corrective actions required to achieve targeted results.

4. Self Development: Initiates self development through seeking additional job responsibilities and assuming responsibility for getting the job done. Recognizes own strengths and weaknesses and uses them to adapt to situations and interaction with others. Professionally and personally constantly seeks ways to improve knowledge, skills, abilities, competencies, and self worth. Accepts criticism and feedback from all sources and levels of employees as a valid development tool. Demonstrates honesty and shows integrity.

Minimum Qualifications:
• Excellent interpersonal and leadership skills with a diverse staff, tenacious work ethic and strong, written communication skills.
• Must be detail-oriented and highly organized with an ability to simultaneously handle multiple tasks and adapt to change.
• Ensure all work is performed in accordance with good industry practices and in compliance with all AT&T Center regulations, policies and procedures.
• To display commitment show initiative and good judgment.
• Provide general administrative support to the Guest Services Coordinator
• Must be able to work long, flexible hours including evenings, weekends, and holidays.


Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you able to work nights, weekends, and holidays?

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