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  #1  
Old 03-13-09, 01:31 AM
jput's Avatar
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Sears oil change...SO ANGRY!!!

My wife had her oil changed at a Sears Auto center the other day. She's been complaining that when she runs the vent that it smells like exhaust or burning smell. It gives her a headache & makes her nauseated. Me being the insensitive person I am, I thought she was having symptoms of being pregnant. So, I drive the car tonight to get her gas & there's the smell. I thought it was just oil on the engine that should burn off, but I figured that I should lift the hood & check. TO my shock...The idiots forgot to put the oil cap back on the motor. Now there is oil all over the engine. I really know nothing about cars, but after I lifted the hood I immediately noticed the cap missing. Oh so pissed!!! It's too late tonight to do anything about it, but tomorrow I'm going down there & they are going to clean the oil off the engine. That's for damn sure. So, wish me luck & don't go to Sears for an oil change.

Here's a few photos

Opned the hood

Here's what I found

Where I found the cap
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  #2  
Old 03-13-09, 01:37 AM
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aww that really really really sucks.

Sears is usually pretty good.

Good thing you have pictures.
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  #3  
Old 03-13-09, 08:11 AM
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It was probably an honest mistake. Let them know what happened and I'm sure they'll do something about it for you.
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Old 03-13-09, 10:25 AM
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I bet you they'll make it good.

Keep us posted.
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  #5  
Old 03-13-09, 06:27 PM
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They made me very happy this morning. They pressure washed the engine & re-did the entire oil change. The manager was very apologetic & come to find out...this has happened a couple of times in the past few weeks. Needless to say, the employee, that did the work doesn't work there anymore. He got fired on Monday. They said he cost them a bunch of money. So, I will give them another chance down the road.
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Old 03-13-09, 07:31 PM
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Quote:
Originally Posted by jputnam98942 View Post
They made me very happy this morning. They pressure washed the engine & re-did the entire oil change. The manager was very apologetic & come to find out...this has happened a couple of times in the past few weeks. Needless to say, the employee, that did the work doesn't work there anymore. He got fired on Monday. They said he cost them a bunch of money. So, I will give them another chance down the road.
Good for you. "Satisfaction guaranteed or your money back" is a big promise. Glad they lived up to it.
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Old 03-13-09, 07:58 PM
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Great news!
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  #8  
Old 03-17-09, 10:50 AM
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I bet the employee didn't think it was great news. Shoulda paid attention.
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  #9  
Old 03-18-09, 09:49 AM
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Lucky that you caught it on time, I understand that could have cost your whole engine to burn and lock up.
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